Surly Brewing and Applied Improvisation Leadership Workshop

  • 03 May 2018
  • 2:00 PM - 6:00 PM
  • Surly Brewing, 520 Malcom Ave S, Minneapolis, MN 55414
  • 38


  • First Time Guests ONLY. Vendors must be industry partners.
  • This is for our Industry Partners that are NOT sponsoring the event
  • For Contact Center practitioners only. Vendors must register as an industry partner to attend our events.
  • This is for our industry partner that would like to sponsor this event. Contact Eric at for all details

Registration is closed

Don't miss out on SURLY and IMPROV!!

In this fun session we will be led through an Applied Improvisation workshop focused on leadership and communication followed by great food and drinks at the amazing Surly Beer Hall.  

Event Agenda:

  • 2:00pm event starts
  • 2:00- 2:30 Networking and happy hour #1
  • 2:30 – 2:45 Announcement’s and introductions
  • 2:45-4:45 CSz Presentation 3-5
  • 4:45 – 6pm Happy Hour and lots of food!

Join MWCCA and your contact center colleagues for an inspirational, educational and funny presentation on building teams, strong leadership and communication.  We are confident you will leave this event thoroughly inspired. 

Plus free food and Surly beer and networking with up to 100 contact center leaders in the Midwest! 

Workshop Outline:


  • Who I Am
  • What I Do
  • Applied Improvisation
  • One Rule


  • Shakedown – Ice Breaker
  • Stop/Walk – Ice Breaker/Active Listening
  • Bobsled – Teambuilding/Communication
  • 10 Minute Lunch – Connecting With Others/Empathy
  • What’s Not Wrong With Your Life – Positive Focus/Teambuilding
  • Knife, Baby, Angry Cat – Focus/Active Listening
  • Last Letter, First Letter Interview – Listening Completely
  • Everybody Go! – Taking Rational Risks/Group Support of Ideas/Trust
  • Yes and, Yes But – Accepting New Ideas and Building on them
  • Horrible Gifts – Power of Positivity
  • What Happens Next? – Idea Generation/Collaboration
  • String of Pearls – Collaboration/Working with what you have
  • Point/Counterpoint – Collaboration/Listening
  • 5 Things – Reflection
  • Rock, Paper, Scissors Battle – Positive Competition

About our Lead presenter:

Michael Bruckmueller is an improvisor and teacher. He has 20 years experience in professional improv.

Michael holds an MFA in Theatre Pedagogy from Virginia Commonwealth University and a BFA in Theatre Performance from the University of Minnesota Duluth. He has been with CSz since 2000, first with CSz Richmond, then with CSz Twin Cities. At CSz, he works as both a performer and Director of Education, performing for and teaching ages ranging from preschool to adults.

Michael has facilitated Applied Improvisation workshops for 3M, Cargill, Target, US Bank, Upsher-Smith Pharmaceuticals, General Mills, Travel Tags, Andersen Windows, United Healthcare, Children’s Hospital, the Minnesota Department of Revenue, and many more businesses and organizations. He is also very proud of his work with the Autism Society of Minnesota, using improvisation to provide social skills workshops to students on the spectrum. 


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