Share & Learn with Colleagues Event- NEW DATE

  • 14 Feb 2019
  • 8:00 AM - 11:00 AM
  • Eagan Community Center 1501 Central Pkwy, Eagan, MN 55121
  • 20

Registration

  • This is for first time guest only. First time guest may be canceled if not a contact center practitioner leader, or if this is not the first event for the person.
  • Industry Partnership is the ONLY way vendors can attend events
  • For all Corproate and individual members

Registration is closed

This event has been rescheduled due to weather!

Contact Center leaders face similar challenges every day. Are there new ideas or solutions that other leaders have implemented that you could learn from? Perhaps you have an idea to share that others can learn from! This Share and Learn event is an opportunity to discuss relevant topics chosen by our members with peers and industry experts.

Topics:

  • Employee Engagement and Satisfaction
  • Managing Attrition
  • Measuring Performance: KPI's, QA, and Performance Management
  • Soft Skills Training
  • Technology Trends

We will discuss each topic in a round table format allowing each group to discuss each topic, followed by a summary from each table. We will also have industry experts on hand to provide additional feedback and guidance.

 Take advantage of your MWCCA membership with this great networking and learning event! You'll return to your office with new ideas, solutions, and peer contacts that will help you and your organization.

This is a limited seating event, so sign up today! 

© 2016 Midwest Contact Center Association | 18995 45th Avenue North Plymouth, MN 55446 (952) 653-0304

 

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